Our Policies
Terms of Use
Welcome to Nthabi's Beauty Obsession! By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making any purchases.
Acceptance of Terms: By using this website, you agree to abide by these Terms of Use and all applicable laws and regulations.
Product Availability: All products are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.
Pricing & Payments: Prices are listed in South African Rand Currency and are subject to change without notice. Payments must be made through our secure payment gateway.
User Accounts: If you create an account, you are responsible for maintaining the confidentiality of your login details.
Intellectual Property: All content on this website, including images and text, is the property of Nthabi's Beauty Obsession and may not be used without permission.
Limitation of Liability: We are not responsible for any damages arising from the use of our website or products beyond the extent allowed by law.
Changes to Terms: We reserve the right to modify these terms at any time.
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect:
Personal details (name, email, shipping address, phone number) when you place an order.
Payment information (processed securely via a third-party provider).
Browsing information for website analytics.
How We Use Your Information:
To process orders and payments.
To provide customer service and updates about your order.
To send promotional offers (if you opt-in).
Data Protection:
Your information is securely stored and not shared with third parties except as necessary for order fulfillment.
Cookies:
We use cookies to enhance user experience. You can disable cookies in your browser settings.
Third-Party Links:
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Your Rights:
You can request access to or deletion of your personal data by contacting us.
Shipping & Delivery Policy
We strive to deliver your beauty products quickly and efficiently. Please read our shipping terms before placing an order.
Processing Time: Orders are processed within 2 business days.
Shipping Methods & Fees:
We offer PAXI as our standard and express shipping option.
Shipping costs between 5 - 7 days is R60
Shipping costs between 3 - 5 days is R100
Delivery Time:
Estimated delivery time is 5-7 business days depending on your location.
Order Tracking:
Tracking information will be provided once your order ships.
International Shipping:
We ship worldwide. However, international shipping times may vary.
Lost or Delayed Orders:
We are not responsible for delays caused by couriers but will assist in resolving any shipping issues.
Refund & Return Policy
Your satisfaction is our priority. If you are not happy with your purchase, please review our refund and return policy below.
Eligibility for Returns:
Returns must be requested within 7 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
Non-Returnable Items:
Due to hygiene reasons, certain beauty products (e.g., opened cosmetics) cannot be returned.
Refund Process:
Once we receive your return, we will inspect the product and process your refund within 7 business days.
Refunds will be issued via the original payment method.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, contact us within 7 days with photos, and we will replace or refund your order.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Information We Collect:
Personal details (name, email, shipping address, phone number) when you place an order.
Payment information (processed securely via a third-party provider).
Browsing information for website analytics.
How We Use Your Information:
To process orders and payments.
To provide customer service and updates about your order.
To send promotional offers (if you opt-in).
Data Protection:
Your information is securely stored and not shared with third parties except as necessary for order fulfillment.
Cookies:
We use cookies to enhance user experience. You can disable cookies in your browser settings.
Third-Party Links:
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Your Rights:
You can request access to or deletion of your personal data by contacting us.
Processing Time: Orders are processed within 2 business days.
Shipping Methods & Fees:
We offer PAXI as our standard and express shipping option.
Shipping costs between 5 - 7 days is R60
Shipping costs between 3 - 5 days is R100
Delivery Time:
Estimated delivery time is 5-7 business days depending on your location.
Order Tracking:
Tracking information will be provided once your order ships.
International Shipping:
We ship worldwide. However, international shipping times may vary.
Lost or Delayed Orders:
We are not responsible for delays caused by couriers but will assist in resolving any shipping issues.
Refund & Return Policy
Your satisfaction is our priority. If you are not happy with your purchase, please review our refund and return policy below.
Eligibility for Returns:
Returns must be requested within 7 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
Non-Returnable Items:
Due to hygiene reasons, certain beauty products (e.g., opened cosmetics) cannot be returned.
Refund Process:
Once we receive your return, we will inspect the product and process your refund within 7 business days.
Refunds will be issued via the original payment method.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, contact us within 7 days with photos, and we will replace or refund your order.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part.
